Positive Behaviour Support FAQs

Positive behaviour support (PBS) is an evidence-based approach that focuses on understanding why behaviours of concern occur and building practical strategies to improve quality of life — not just manage behaviour.

An FBA helps us understand the function, or purpose, of a person's behaviour. It typically involves interviews with the people who know the person well, observations across settings such as home, school, and the community, review of incident data and behavioural trends, and quality of life assessments. The results inform a behaviour support plan that addresses the person's individual needs respectfully and effectively

A behaviour support plan is a formal, individualised document developed by a qualified NDIS behaviour support practitioner. It outlines evidence-based strategies to reduce behaviours of concern, support the participant's wellbeing, and improve their quality of life. It is a legal requirement under the NDIS where regulated restrictive practices are in use. Under the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, a behaviour support plan must: Be developed by a practitioner deemed suitable by the NDIS CommissionBe informed by a behaviour support assessment (including functional behaviour assessment)Identify any restrictive practices and include a plan to reduce or eliminate their useBe developed in consultation with the participant, their family, carers, and relevant support providersBe lodged with the NDIS Commission if it includes regulated restrictive practicesBe reviewed at least every 12 months if restrictive practices are included An interim behaviour support plan can be developed within one month when there is an immediate need, while a comprehensive plan must be completed within six months of the practitioner being engaged.

Restrictive practices are actions or interventions that limit a person's rights or freedom of movement. The NDIS regulates five types: physical restraint, environmental restraint, mechanical restraint, chemical restraint, and seclusion. Where a regulated restrictive practice is in use, it must be documented in a behaviour support plan, authorised through the appropriate state or territory process, and reported to the NDIS Quality and Safeguards Commission. Our goal is always to reduce and eliminate restrictive practices through skill building, environmental changes, and proactive strategies.

Any NDIS participant who displays behaviours of concern that impact their safety, wellbeing, or participation in daily life may be eligible. Funding typically sits under Improved Relationships (or Behaviour Support in the PACE plan format), which covers functional behaviour assessments, behaviour support plans, and monitoring and reporting of restrictive practices.

Getting started with Inclusive Action is straightforward. Once we receive a referral, our practitioners will make contact promptly to discuss the participant's needs and arrange an initial consultation. From there, the process typically follows these steps: Initial consultation — We meet with the participant and their support network to understand their goals, history, and current challengesFunctional behaviour assessment — We conduct a thorough assessment across relevant environments (home, school, community)Plan development — We develop a behaviour support plan collaboratively, ensuring it reflects the participant's voice and is practical for those implementing itImplementation, training and coaching — we work hands-on with participants and their support teams so strategies are used confidently and consistentlyOngoing review — We review progress regularly, adjust strategies as needed, and ensure plans remain relevant and effectiveOur practitioners are mobile and can deliver support wherever it is most meaningful — in the home, at school, in the community, or any other relevant setting across Melbourne and Victoria.

Our behaviour support practitioners are mobile and come to you - at home, at school, or in the community. We support participants across Melbourne and Victoria.

Yes. Inclusive Action is a registered NDIS specialist behaviour support provider, meaning we are authorised to deliver specialist behaviour support services under the NDIS Quality and Safeguards Commission framework. Specialist behaviour support can only be delivered by practitioners who have been assessed and deemed suitable by the NDIS Commission. This involves demonstrating knowledge and skills aligned with the PBS Capability Framework, which sets clear standards for evidence-based practice. Choosing a registered specialist behaviour support provider gives participants and their families confidence that the support they receive meets rigorous national standards.

Yes – we work with people of all ages, from early childhood through to adulthood. This includes people with autism, intellectual disability, psychosocial disability, acquired brain injury, and other developmental or neurological conditions. Strategies are always tailored to the person's individual needs, age, goals, and circumstances

No. Inclusive Action provides specialist behaviour support only – we don't deliver personal care or day-to-day support work. Instead, we work alongside the people who do, building their skills and confidence so behaviour support strategies stay consistent across every part of the person's life

We offer functional behaviour assessments (FBAs), interim and comprehensive behaviour support plans, restrictive practice assessments, and training and coaching for families and support teams.

Yes, in two forms. We provide clinical supervision and mentoring for behaviour support practitioners, aligned with the PBS Capability Framework – including support with report writing, ethics, restrictive practice reduction, and complex casework. We also provide training and coaching for families, carers, and support teams, building their capability to implement behaviour support strategies confidently

Simply get in touch. Get in touch through our contact page, or complete the referral form if you're a support coordinator, school, or service making a referral on someone's behalf. We'll arrange an initial conversation about the situation and whether behaviour support is the right fit – no pressure, no obligation."